• Author:Ben Jones
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British Heart Foundation

“We worked with Ben for nearly two years, having initially contracted with him following a competitive process in which we met a number of consultants.

Ben led a six-month strategic review of stakeholder engagement for the British Heart Foundation. He delivered detailed findings and recommendations on our engagement work – informed by interviews with people in every part of BHF and a focussed external perceptions exercise, in which he engaged with some of our key external, senior stakeholders, including within government. Ben also developed an engagement strategy for the future to support the delivery of BHF’s new five year strategy with our commitment to “listen, engage and influence” to our stakeholders.

His strategic review report was endorsed by the BHF’s Executive Group, chaired by the Chief Executive, receiving excellent feedback, and his eight recommendations were agreed in full. He went on to work with us on two further assignments – one to lead the implementation of his recommendations and a further piece of work related to stakeholder engagement as he helped us reorganise our policy and public affairs work and appoint a new leader for that team.

Ben has brought his extensive experience of communications, strategy and public affairs to the BHF and provided us with invaluable advice and support. He has been a key part of our team, working closely with us but also maintaining an independence and objectivity that has helped him challenge us throughout our work together – but he has done this diplomatically and sensitively and built and maintained excellent relationships across the BHF.

We consider him a trusted advisor who has provided advice and insight on a wide range of issues and topics, sometimes outside of his brief. He has been flexible and responsive – tailoring his approach both to the work and to fees to ensure they work for us. He is thoroughly professional and hugely credible in how he presents to our key internal and external audiences. He has a style and approach that works whether he is dealing with the Chief Executive and Board or those who are at the early stages of their career, whom he has coached and supported.

His knowledge of strategic communications and how government, parliament and other senior stakeholders work has helped transform our approach to influencing them.

Ben is fun to work with and someone whose values and integrity really stand out. We would be delighted to work with Ben again and would recommend him to others without hesitation.”

– Carolan Davidge, Director, Marketing and Engagement

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